Shipping Policy

Thank you for shopping with Forge Lab. All of our products are carefully produced and prepared before being shipped.

Processing & Production Times

Most of our products are made to order. Our standard production and processing time is approximately 1–5 business days before an order is dispatched. Some products may have different production times due to their size, complexity, materials, or current demand. If a product has a different estimated production schedule, this will be clearly stated in the relevant product description. During busy periods, sales events, holidays, or periods of high order volume, production and dispatch times may take longer than usual.

Shipping

All orders are dispatched from London, United Kingdom. We use Royal Mail to ship orders worldwide. Delivery times vary depending on the destination and the shipping service selected. Any estimated delivery dates provided are estimates only and are not guaranteed. During busy periods, holidays, customs processing, or unexpected circumstances, delivery times may vary.

Tracking

Where tracking is included with your selected shipping service, your tracking information will be sent to the email address provided during checkout once your order has been dispatched. Please ensure that the email address entered during checkout is correct.

Delays

While we aim to dispatch and deliver all orders within the estimated timeframes, delays may occasionally occur due to Royal Mail, international postal services, customs, weather conditions, or other circumstances outside of our control. Forge Lab is not responsible for delivery delays caused by the shipping carrier or other third parties. However, if your order experiences a significant delay, we will do our best to assist you and work with the delivery company to investigate the issue.

Lost, Missing or Damaged Packages

Once an order has been handed over to the delivery company, the delivery process is handled by the carrier. Forge Lab cannot guarantee against packages being delayed, lost, missing, damaged, or mishandled by the delivery company. If your package is lost, missing, or arrives damaged, please contact us as soon as possible and provide any relevant information or evidence, including photographs of damaged packaging or products where applicable. We will work with the relevant delivery company to investigate the issue and, where a claim or compensation is available, we will make reasonable efforts to obtain compensation or another appropriate resolution for you. Any refund, replacement, or compensation relating to a delivery issue will depend on the circumstances of the case and the outcome of any investigation or claim with the delivery company.

Customs & International Orders

For international orders, customs processing may occasionally cause delays that are outside of our control. Customers are responsible for ensuring that the products they order can legally be imported into their country and for paying any applicable customs duties, taxes, import fees, or other charges imposed by their local authorities.

Contact Us

If you have any questions about your order or shipping, please contact us and we will be happy to assist you.