Refund & Returns Policy

At Forge Lab, we want our customers to be happy with their purchases. Please read the following policy carefully before placing an order.

Refund & Return Period

We accept return and refund requests made within 14 days of the purchase date. To request a return, please contact us within this 14-day period. Requests made after 14 days from the date of purchase may not be eligible for a return or refund.

Condition of Returned Items

To be eligible for a return or refund, items must be returned in their original condition. We only accept returned items that:

• Are not damaged
• Have not been broken, modified, or altered
• Do not show damage caused by misuse or improper handling
• Are returned with all original components and accessories, where applicable

Items that are returned damaged due to customer use, misuse, modification, or improper handling may not be eligible for a refund.

Made-to-Order and Custom Products

Many Forge Lab products are produced on demand and specifically manufactured after an order is placed. Where an item is personalised, customised, or made to a customer's specific requirements, the right to cancel or return the item may be limited or excluded where permitted by applicable law.

Faulty or Damaged Items

If your item arrives faulty or damaged, please contact us as soon as possible and provide relevant details and photographs where necessary. We will review the issue and work with you to find an appropriate resolution in accordance with applicable consumer law.

Refund Process

Once a returned item has been received and inspected, we will notify you regarding the outcome of your refund request. If approved, refunds will be processed using the original payment method where possible. Please note that it may take additional time for your bank or payment provider to process and display the refunded amount.

Return Shipping

The customer is responsible for the costs of returning the item. We recommend using a tracked shipping service when returning an item, as Forge Lab cannot guarantee responsibility for return packages that are lost or damaged during transit.

Contact Us

If you would like to request a return or refund, or if you have any questions regarding this policy, please contact us through our available contact methods. forgelab.store@gmail.com